Marketplace FAQ

How do I sell my own plugins or assets on the Marketplace?

We would love to see what you can offer up on the Marketplace. You can start off by submitting a product for review by filling out our Corona Marketplace 'Submit Product' form. We’ll review your product and once it’s approved, you’ll be able to access your Vendor Controls on your Account Page. Please read our Vendor FAQ for more information.

After I buy a product, in ‘Your Orders’ it’s listed as $0, did my payment go through?

You would mainly see this behavior only when purchasing an auto-renewing subscription license. This is a known behavior. Please allow a few minutes for it to update (refresh the page). If it doesn’t do so please contact us at support@coronalabs.com to let us help resolve the issue.

I need an invoice for my purchase, where do I find it?

You can find your purchases’ invoice in Your Orders page by expanding your order’s Payment Details section and it’ll be located in that section.

Why is my credit card being declined?

Corona Marketplace uses Stripe to power it’s payment processing. A common reason for a card being declined may be inputting incorrect information. Please double check the information you’re inputting. Another solution to attempt, is to contact your card provider and allow the charge to go through. If these suggestions don’t solve your problem please feel free to contact support@coronalabs.com and we’ll try to help diagnose the problem with you.

None of my credit cards work, can I pay with Paypal?

Being able to properly pay with Paypal will be introduced in the future on Corona Marketplace, but in the meantime we can take your payment through Paypal manually if Credit Card payments will not work for you. Please contact support@coronalabs.com that you wish to pay with Paypal and provide us the following information:

1. Your Account’s email

2. Your Name

3. Your Address

4. Your Country

5. Your VAT number if applicable.

6. The URL to the Marketplace Product you wish to purchase.

Once we get this information, we’ll let you know what Paypal account and how much to transfer to it. Once we confirm your payment and finish manually processing your Paypal Transaction, you’ll have a record of your order in Your Orders page.

How do I request a refund on a product?

As outlined in our Corona Marketplace EULA Sections 4.5 and 4.6, our refund policy is no refunds after 30 days from purchase date. You may request a refund within 30 days of purchase if the product hasn’t been downloaded or used yet. You may also request for a refund within the 30 days of purchase if there is an issue with the product that the Vendor fails to respond to your request to resolve the issue within 2 weeks. Once these conditions are met, you can contact support@coronalabs.com and we will help process your refund.

There’s a problem with the product I bought.

First try contacting the Vendor for any support related to the product you purchased. Different ways to reach the Vendor should be listed in the Vendor’s Profile page or the product’s page itself. If the Vendor fails to respond to your request to resolve the issue after 2 weeks and if the issue appears valid, please contact support@coronalabs.com to petition for a refund.

Where can I see all the products that I have purchased or activated?

You can view all your orders and products that you own a license to on your Account Page.

I accidentally bought a product on the wrong account, can I transfer the license to another account?

Unfortunately, for security purposes, product purchases are attached to the purchasing account. If you catch your mistake within 30 days and you haven’t commenced downloading or using the product, you can request for a refund by contacting support@coronalabs.com and then you can re-purchase the product on the correct account.

How do I access my purchased asset?

You can view all of your assets that you own a license to on your Account Page, choose the appropriate version and download from there.

Why am I being charged a VAT?

Currently European Union’s Value-Added TAX (VAT) is being applied to orders from customers who reside in a member state of the EU for digital products and services. This is for us to comply with the EU’s tax authorities. In the future other countries will start requiring VAT to be applied for customers from those countries.